With the current escalating situation in the UK due to COVID-19 we will be following all the government guidelines on how we ensure to protect our staff, customers and tenants. However, in the meantime we will be making changes to our working practice as follows and would appreciate your help and understanding at this time:
- At present our office is open but not to the general public, if any of our clients do need to collect keys etc we do have a plan in place and this will be arranged by appointment to enable our offices to prepare. Our staff where necessary will continue to work in our offices and will take additional precautions to safeguard the health and well-being of all employees and customers / clients who do visit any of our offices.
- We have increased the level of frequency in which our offices are cleaned, and will be ensuring our standards meet with the current guidelines and advice set by the government.
- For external property appointments we will ensure all our staff members will take the precautions mentioned above in line with government advice. Wilman & Lodge can offer a video viewing for all properties which are not currently occupied.
Rest assured if any member of staff is required to self-isolate in their own homes, with immediate effect they will be withdrawn from all activity, this will also apply to our external technicians. This could result in staff shortages in the coming weeks, in which case we may have to review and alter the way we carry out our business. We will endeavour to keep everybody informed along the way.
If it does become necessary for our offices to close to our staff members, we are able to control our systems and telephones remotely whilst working from home, we will continue to keep any unforeseeable disruptions to a minimum for all our clients, we will of course keep you as up to date as possible as there may be circumstances in which we are unable to facilitate access to a property for viewings or maintenance / repairs.
The above will be put into place with immediate effect and in line with government advice, this is to ensure we can offer the best protection for everyone concerned, we would ask for your full understanding during this period.
This information will be updated accordingly as and when we receive notifications and government guidance.
Thank you, stay safe from all of the staff here at Wilman & Lodge.